2018 has gotten off to a really cold start. These are the days I’m glad to have my office at home. I can get dressed in my favorite warm clothes (not the ones you see in public) and there’s space for my cats to snuggle nearby. I “get” to work on my least favorite part of the job: office work. That just doesn’t have the same ring to it as paperwork, does it? None the less, it doesn’t do itself.
To begin with I didn’t make any New Year’s Resolutions. Doing that sets me up for failure. I hate to admit it but I’m like those people who swear they’re going to go on a diet, go t they gym every day and lose weight yet quit after about 3 weeks. Instead, I’ve set some goals that don’t have anything to do with the gym. They have everything to do with serving YOU.
First, we are going to Twist & Shout Balloon Convention (in warmer Las Vegas!). We’ll be surrounded by “our people.” You know the ones. I don’t mean the gamblers and drinkers. I mean the balloon family. They’re crazy folks who love balloons, love bad jokes, wear bad pajamas to parties, and love each other. Not only that, but these are some of the most creative people we know. When we get back we’ll do our best to put our inspiration and learning to good use for you.
Next, I’m upgrading our party packages so you have more fun and less stress. The packages aren’t quite ready yet. I’ll roll them out in spring. Finally, I’m working on automating some of our systems so we keep in touch with you better. Since technology has never been a close friend I’ve been working step by step on how to do things others can do in their sleep. As I’m better able to improve our communication process we’ll be more accessible to you. You’ll have more opportunity to tell us both what you like about us and what you’d like to see different. That’s the only way we can give you superior service.